Shop Talk | Episode 40 of 10

The Agent Center

Two colleagues, one feature, fifteen minutes. Janice hosts, Brian brings years from both sides of the table. Your standing staff: watchdogs, autopilots, and analysts. Recorded August 2026.

The first two minutes play for everyone. The full episode is available on request with a work email.

What this episode covers

One feature, properly explored: The Agent Center. Your standing staff: watchdogs, autopilots, and analysts. Brian carries the real life texture from years running sourcing, Janice keeps the structure honest.

Live over the product: walking the staffing floor, hiring for renewal season, reading a week of findings. Plus the use cases counted out loud, the honest when-not-to-use-it beat, and the ten minute way to start on your own paper tonight.

Chapters

0:00Welcome: nobody gets headcount for watching
2:35How agents work, and the boundary
5:00Live: walking the staffing floor
7:51Live: hiring for renewal season
10:08Live: reading a week of findings
11:59Brainstorm: five ways teams staff up
14:32Real life: the guilty hour story
16:21Start tonight: hire your first two agents

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